A letter from Dr. Burgess….
If you can dream it, you can do it. Walt Disney
We hope this finds you happy and healthy. May 15, 2010 Healthy Paws Animal Hospital opened its doors with one veterinarian, two staff members, and zero clients. As I write this letter reflecting on all of the things our hospital and team have achieved in this time, it fills me with much pride. This was a dream years in coming and one that for so long seemed just out of reach. With the support of family, friends, mentors, teachers, employers, employees, and clients here we are six years later. The happiness that comes with knowing we strive daily to help our clients have a different veterinary experience than ever before has always made trivial the trials, tribulations, sweat, and tears encountered along the way. The peace and stability I feel as I walk in the back door, greet our staff, and interact with clients and their furry family members is indescribable. For all of this, I thank you. With that being said, I will now update you on where we are and where we are going.
The first area of interest is our growing team. We believe that our employees are the most important part of any current or future success. Each and every member is fiercely protective of the experience our clients receive from the moment they walk in until the very last follow up phone call. Because each and every person that joins our “family” is just that we are very deliberate in hiring. Kadee (care coordinator), Cheri (technician) and Jean-Marie (bookkeeper) have been with us the longest. Newer faces include Katie (care coordinator), Eden (care coordinator), Brooke (technician), Liz (technician), and Stevie (assistant/facility care). I hope you will take a few moments to visit our website (https://healthypawsanimalhospital.com/about-us/our-staff/) and learn more about each of them and the wonderful things they have brought to our practice. For those of you with us from the beginning, Jessie, is currently travelling in Asia, continuing to help with behind the scenes operations, while Jenny has taken an opportunity to work for our local surgery specialist, a true gift of hers. While we miss them dearly, we are excited for their new adventures.
The second change in our hospital is another new face, Dr. Megan Mosier, fellow Kansas State University graduate, and close friend. We both completed a small animal internship at a large referral hospital in Florida, met our future husbands while there, and relocated back to their hometown of Chicago. It seems like just yesterday that we worked grueling hours side by side as fresh faced young veterinarians. And while addresses and family sizes have changed, the thing that has stayed the same is the true hearted, talented, and joyous spirit that is Dr. Mosier. Since opening Healthy Paws Animal Hospital, Dr. Mosier has been working with us during my times off. She is one of the few people on this earth we would trust with our fifth child, this business. My faith in her has been confirmed time and time again by staff telling me that she “takes clients in her hands and holds them like something precious”, clients complimenting her bedside manner, and me seeing how she has medically handled a case just as I would. Dr. Mosier will be working with us on a more consistent basis allowing us the flexibility to see additional clients on days that I am doing anesthetized procedures. Dr. Mosier will allow us to continue to meet the needs of our clients and provide high quality service in a timely fashion. I am excited to work with my dear friend again as Dr. Mosier makes me a better person and veterinarian.
Our last new additions are of the furry variety. Losing Vinnie last year was hard on all of us as he was such a welcoming presence. Over the summer we adopted Gus Gus and Eleanor from Helping Paws Animal Shelter. Watching Gus chase his food ball or finding Eleanor taking a nap in a drawer has brought smiles to all of our faces. Finally, we added three rats to our team, Cheddar, Macaroni, and Queso. For several years my daughters have had pet rats which I originally was a bit leery of, tails and such. I now understand fully what makes these amazing little creatures such a fascinating and fun pet, in particular for children. For those of you not familiar with “ratties” as we call them, we would love to introduce you to these surprisingly gentle, clean, and cuddly pets.
Looking back, my youngest daughter was in diapers as we shivered in the concrete shell we now know as Healthy Paws Animal Hospital. Now in second grade she helps mom by putting stamps on our reminder mailings. Her sisters and she have grown up with this business, a benefit I myself did not even truly appreciate in the beginning. Looking forward to 2017 we will be focusing more on how our practice and team can help others even more than we have to date. Our first quarter outreach project will be a pet food drive for the food pantry which helps the often forgotten family pet during hard times. We look forward to sharing these efforts with you.
Time and life seem to rush by, and while I cannot slow it down, I am excited to see how we can continue to enhance the veterinary experience for all we encounter; family, friends, co-workers, and clients alike. As always, please feel free to contact us with any questions or concerns.
Karen Burgess, DVM